Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment has been received. During promotional periods or holidays, processing times may be slightly longer.

How long does shipping take?

Domestic orders generally arrive within 3–7 business days. International shipping times vary by destination and may take 7–21 business days.

Will I receive tracking information?

Yes. Once your order ships, you will receive a confirmation email with tracking details.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible at senescosmetics@gmail.com.

Products

Are your products suitable for sensitive skin?

Many of our products are formulated with sensitive skin in mind. However, every individual's skin is unique. We recommend reviewing ingredient lists and performing a patch test before full use.

Do you test your products on animals?

We are committed to responsible product development and do not intentionally conduct animal testing on our products.

How should I store my products?

Store products in a cool, dry place away from direct sunlight and excessive heat to maintain product quality.

How long do your products last after opening?

Most products perform best when used within 6–12 months after opening. Please refer to the packaging for specific guidance.

Hair Care

Which shampoo is best for dry hair?

Our Moisturising Shampoo is designed to help cleanse while supporting moisture retention for softer, healthier-looking hair.

Which products help maintain color-treated hair?

Our Colour Care Shampoo collection is formulated to gently cleanse while helping maintain the appearance of color-treated hair.

Baby Care

Are your baby care products gentle enough for everyday use?

Our baby care collection is designed with delicate skin in mind and can be incorporated into daily care routines as directed.

Can adults use baby care products?

Absolutely. Many customers enjoy gentle baby care products as part of their own skincare routine.

Returns & Refunds

What is your return policy?

If you experience an issue with your order, please contact us within 14 days of receiving your package. We will review each request individually and work toward a fair resolution.

What if my item arrives damaged?

Please email us within 48 hours of delivery with photos of the damaged product and packaging so we can assist you.

Payments & Security

What payment methods do you accept?

We accept major credit and debit cards as well as other payment methods displayed at checkout.

Is my payment information secure?

Yes. All transactions are processed through secure payment providers to help protect your information.

Contact Us

How can I contact Sene's Cosmetics?

For any questions regarding orders, products, or shipping, please contact us at:

Email: senescosmetics@gmail.com

Our team will respond as soon as possible during normal business hours.