Shipping Policy

Last Updated: June 2026

At Sene's Cosmetics, we are committed to delivering your beauty essentials quickly, safely, and efficiently. Please review our shipping policy below for details regarding order processing, shipping timelines, and delivery information.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, product launches, promotions, or holidays, processing times may be slightly extended. If there is a significant delay with your order, we will contact you via email.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

We may occasionally offer free shipping promotions. Any applicable free shipping offers will be clearly displayed on our website.

Estimated Delivery Times

Domestic Orders

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days (where available)

International Orders

• Standard International Shipping: 7–21 business days

• Delivery times may vary depending on destination country, customs processing, and local courier services.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 24 hours to appear after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Sene's Cosmetics is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error in your shipping information, please contact us immediately at senescosmetics@gmail.com before your order ships.

Lost or Delayed Packages

While we work with trusted shipping carriers, delays can occasionally occur. If your package appears lost or significantly delayed, please contact us and we will assist in investigating the shipment.

Sene's Cosmetics is not responsible for delays caused by:

• Weather conditions

• Customs clearance procedures

• Carrier service interruptions

• Natural disasters or unforeseen events

International Duties & Taxes

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local government. These fees are not included in product or shipping prices and are the responsibility of the customer.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

• The damaged product(s)

• The shipping box

• The shipping label

We will review the issue and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: senescosmetics@gmail.com

Thank you for choosing Sene's Cosmetics. We appreciate your trust and support.